Is delivery free?
Your delivery is free of charge if the delivery address is within the circle zone shown on the map.
What time will my delivery arrive?
Delivery is made from 7am – 6pm, we do not give delivery time slots.
What does tipped mean?
Tipped, is when the driver will tip up the truck and the loose volume of wood will fall of the back onto your driveway for you to put away.
What if I'm not here to receive my delivery?
No problem, if the delivery is being tipped this will be left on your drive area. If the delivery has been pre-booked for stacking, the driver will stack as instructed.
The access at my delivery is locked, what shall I do?
Please mention this on booking, the office can then communicate any requirements to the driver.
What if I need to cancel my delivery?
No problem to cancel, but we do ask for 24 hours’ notice. Either email us at firstname.lastname@example.org or call 01993 868001 and leave us a message.
What if it's raining on my delivery day?
We deliver come rain or shine. The delivery driver will happily put a cover over the wood if one is provided.
Do I need a wheel barrow if I have pre-paid for stacking?
No, the drivers have barrows ready to move and stack the wood for those that are having their wood stacked.
How will the driver know where to tip my logs?
If you want the logs tipped in a specific place, leave a sheet out to tip onto or a marker for the driver, or a note so they can see the tip area clearly.
I don't have a drive or garden to tip in?
If you do not have any area for the driver to access and want the delivery tipped on the public footpath, someone needs to be home to receive the delivery as once tipped this will be your responsibility to move. Please mention this on booking.
What size is the delivery vehicle?
Our vehicles are no wider than 1.97 metres.
Can my wood be tipped onto my garage?
Generally, the 2 cubic metre loose volume cannot be tipped all into the garage due to the height restrictions of the garage door, but we always try and do our best to get as much in as we can, please note therefore the garage door may not be able to close.
How do I pay?
Payment bank transfer details will be on the invoice with the delivery. Cash or cheques can also be given to the driver. Cheques can also be sent in the post or credit/debit cards through the office landline.
Storage & Maintenance
How should I store my wood?
The best way to store your wood is in a well-ventilated space with a cover on top and ideally slightly raised off the floor to create airflow through the logs. Try and keep a couple of days burning in the house so the wood is at it’s best.
What moisture content are the logs?
We aim for below 25%.
How long has the cord wood been seasoned for?
Different timbers season at different rates. We aim for our logs to be below 25% moisture.
Do I want hardwood or softwood?
Both are good fuels, as a rule softwood will burn slightly faster but if comparing dry weight heat outputs are very similar.
What species of wood will I receive?
Our hardwood mix generally consists of, Beech, Oak, Ash, Birch, Sycamore. This is dependent where our woodland thinning has taken place.
Our softwood is Douglas fir, Larch and Spruce.
How to start a fire?
Best way to start my fire?
Always start small, get the kindling going well and add smallest logs first to create a good bed to the fire.